Every missed call at the front desk, answered before it books elsewhere.
A busy private clinic loses patients at the front desk — the call that rings while reception is with a patient, the enquiry that lands after closing. For a treatment worth hundreds or thousands, one missed call is a costly miss. Nova answers every missed call and web enquiry within 60 seconds, qualifies it, and books it straight into your diary — without adding to your front-desk load.
Your highest-value enquiries arrive when no one can answer.
Reception is with a patient, on another line, or gone home. The new-patient call or the aesthetics enquiry that can't get through doesn't wait — they book with the clinic that picked up. Each one is a course of treatment, not a £30 appointment.
Exactly what changes.
Missed-call text-back
Before
Calls that ring out while reception is busy go to voicemail and rarely call back.
After
Caller gets a text within 60 seconds offering to answer questions and book them in.
Web & social enquiry response
Before
Website and Instagram enquiries sit in an inbox until someone has a free moment.
After
Each enquiry answered instantly, qualified, and booked into the right clinician's diary.
Out-of-hours new patients
Before
Evening enquiries — when people research private treatment — are gone by morning.
After
Answered and booked around the clock, so the new patient is yours, not a competitor's.
Enquiry triage
Before
Every enquiry, simple or complex, lands on the same overworked front desk.
After
Routine bookings handled automatically; only genuine clinical questions reach your team.
Missed call → texted back → booked
When a call can't be answered, the caller receives a text within the minute that offers to book a consultation and answer the obvious questions — recovering the new patient who would otherwise have moved on.
Aesthetics enquiry → qualified → consultation booked
An Instagram or web enquiry about a treatment is answered instantly, the agent confirms what they're interested in and books a consultation — while interest is still high, not two days later.
After-hours enquiry → handled → confirmed
The evening enquiry that used to wait until the clinic reopened is answered the same night and booked, so you're the practice that replied first.
Front desk → freed → focused on patients
Routine booking traffic is taken off reception so your team is present for the patients in front of them, not split across a ringing phone.
New-patient and treatment enquiries stop slipping away at the front desk. Every missed call and online enquiry answered in under a minute, qualified, and booked — measured against your current response time and no-show rate during the diagnostic. UK-based, with patient data kept in the UK.
Questions we're asked
Is patient data handled safely?
Yes. We run on UK/EU infrastructure, data stays in the UK, and it's never used to train any external model — which matters for your information-governance and GDPR obligations. The agent captures only what's needed to book.
Will patients know it isn't a person?
It sends a natural, branded reply and books real appointments; anything clinical or sensitive is handed to your team with full context. It handles the booking, not the medicine.
Does it fit our practice-management system?
It books into the diary and patient system you already use, so there's nothing new for reception to learn.
What if it doesn't book any patients?
Then you don't pay. The first 30 days run on a pay-on-results basis — if it doesn't recover at least five patient bookings, there's no fee and you keep the system. Submit an application and we'll scope it.
If that's the constraint worth removing, apply.
We review every application ourselves and respond within two working days. If there's a fit, we start with a diagnostic to confirm where the real bottleneck is.