The new-client call your firm missed at 5:30pm — answered, qualified, and booked for intake.
A new-client enquiry that can't get through instructs the firm that picked up. Nova sets up an AI receptionist for your practice that answers every intake call and web enquiry in seconds, qualifies the matter, and books it for your team — day, night and weekends. Local, done-for-you, and you only pay if it works.
67%
of clients instruct the first firm to answer
legal intake data
1 in 5
new enquiries to law firms get no response at all
100%
of after-hours calls are missed without cover
<60s
Nova's reply to every enquiry and missed call
Every missed intake call is a matter walking to the firm that picked up.
Law firms have one of the highest missed-call rates of any sector — a large share of intake calls go unanswered in hours, and effectively all of them after hours without cover. Two-thirds of clients instruct the first firm they actually speak to, and one in five enquiries never gets a response. For conveyancing, family and probate work — instructions worth four figures and up — a missed call isn't admin, it's a lost matter handed to a competitor.
From rings-out to booked in.
New-enquiry response
Before
A prospective client calls about a conveyancing quote; reception is busy; they ring the next firm.
After
Answered or texted back in 60 seconds — matter type captured, intake call booked.
Out-of-hours intake
Before
Evening and weekend enquiries — when people deal with personal legal matters — hit voicemail.
After
Covered 24/7, so a time-sensitive enquiry is captured and booked, not lost overnight.
Missed-call text-back
Before
The line rings out at lunch or after close; the caller instructs elsewhere.
After
Instant text-back that captures the enquiry and offers a callback, keeping the matter alive.
Matter triage
Before
Every call is handled the same, whether it's a quick query or a high-value instruction.
After
Enquiries are triaged by matter type and the instruction-ready ones flagged for fast follow-up.
Win the instruction
Be the firm that actually answers — every new enquiry captured and booked for intake before a competitor responds.
Protect fee-earner time
Partners and solicitors aren't pulled off billable work to cover the phones; enquiries are captured and routed with full context.
Cover evenings & weekends
The hours people deal with legal matters — and most firms are closed — are handled, not sent to voicemail.
Every intake enquiry answered, qualified and booked — without pulling fee-earners off billable work. If it doesn't capture at least five new enquiries in the first 30 days, you pay nothing.
Questions we're asked
Do you work with firms in Norwich and Norfolk?
Yes — we're Norwich-based and built for local law firms and conveyancers. You deal with an accountable local person, not a national call centre, and we set the whole thing up for you.
Does it give legal advice?
No. It qualifies the enquiry and books the intake — it never gives legal advice. Anything that needs a solicitor is captured with full context and routed to your team.
Is client confidentiality protected?
Yes. We run on UK/EU infrastructure, data stays in the UK, and it's never used to train any external model. The system captures and routes — your team handles the privileged conversation.
What does it cost?
Scoped to your firm up front during a short diagnostic, agreed before anything's built. And it's outcome-bound: if it doesn't capture at least five new enquiries in the first 30 days, you pay nothing.
Want the full picture? See professional services in detail.
If you're losing leads to a ringing phone, apply.
We review every application ourselves and respond within two working days. We take on a limited number of local clients, and you only pay if it works.