The Rightmove enquiry that lands at 8pm — replied to in 60 seconds, booked by morning.
In property, the agent who replies first wins the instruction — and most enquiries wait hours. Nova sets up instant lead response for your Norwich agency: every portal enquiry, web form and missed call answered within 60 seconds, qualified and booked into the diary, day, night and weekends. Local, done-for-you, pay only if it works.
78%
of movers go with the first agent who responds
industry data
<25%
of portal enquiries get any response at all
Callwell, 10k+ agents
5 min
the window that decides who connects with the lead
<60s
Nova's reply to every enquiry and missed call
Speed-to-lead wins instructions — and most agencies are hours too slow.
A motivated vendor who fills in a Rightmove or Zoopla enquiry at 8pm goes with whoever calls back first — and 78% of movers instruct the first agent to respond. Yet fewer than a quarter of portal enquiries get any reply at all, and the average agency takes 15+ hours. Every valuation request that sits in an inbox overnight is an instruction handed to a faster competitor. The portals already cost you a fortune; slow response wastes the leads you paid for.
From rings-out to booked in.
Portal enquiry response
Before
A Rightmove/Zoopla lead lands out of hours and waits until someone opens the inbox tomorrow.
After
Replied to within 60 seconds — qualified, and a valuation or viewing offered while they're still looking.
Missed-call text-back
Before
The branch line rings out at lunchtime or after close; the vendor calls the next agent.
After
Instant text-back that captures the enquiry and books a callback, so no lead goes cold.
Out-of-hours & weekend cover
Before
Evenings and weekends — when people browse property — go unanswered.
After
Covered 24/7, so high-intent valuation and landlord enquiries are caught, not lost.
Vendor vs applicant triage
Before
A high-value valuation lead gets the same slow handling as a routine viewing request.
After
Enquiries are triaged by intent and the instruction-ready ones flagged for immediate follow-up.
Win the valuation race
Be the first agent to respond to every valuation request — automatically — and capture the instruction before a competitor calls back.
Never drop a portal lead
Every Rightmove, Zoopla and OnTheMarket enquiry gets an instant, qualifying reply, so the leads you pay the portals for actually convert.
Cover the whole week
Evenings and weekends — when most property search happens — are handled, not sent to voicemail.
Every enquiry answered in 60 seconds, qualified, and booked into the diary — so you win the instructions speed decides. If it doesn't book at least five viewings or valuations in the first 30 days, you pay nothing.
Questions we're asked
Do you work with agents in Norwich and Norfolk?
Yes — we're Norwich-based and built for local estate and letting agents. You deal with an accountable local person, not a national call centre, and we set the whole thing up for you.
Does it connect to Rightmove and Zoopla enquiries?
It responds to the enquiries those portals send you — email leads, web forms and calls — with an instant, qualifying reply, so you're first to respond without lifting a finger.
Will it put vendors off with an automated reply?
The opposite — a fast, professional response in your agency's name beats a reply 15 hours later. It qualifies and books, then your negotiators take the relationship from there.
Is our data kept in the UK?
Yes. We run on UK/EU infrastructure, your data stays in the UK, and it's never used to train any external model.
What does it cost?
Scoped to your agency up front during a short diagnostic, agreed before anything's built. And it's outcome-bound: if it doesn't book at least five viewings or valuations in the first 30 days, you pay nothing.
Want the full picture? See estate agents in detail.
If you're losing leads to a ringing phone, apply.
We review every application ourselves and respond within two working days. We take on a limited number of local clients, and you only pay if it works.