The new-patient calls your Norwich practice can't get to — answered, qualified, and booked.
Reception is with a patient, on another line, or gone home — and the new-patient call rings out. Nova sets up an AI receptionist for your practice that answers every call and web enquiry in seconds, qualifies it, and books it straight into your diary, day or night. Local, done-for-you, and you only pay if it works.
35%
of dental calls go unanswered — more at peak times
industry data, 2026
67%
of patients who can't get through just call another practice
78%
hang up on voicemail without leaving a message
<60s
Nova's reply to every missed call and web enquiry
A missed call isn't a missed call — it's a £2,000 treatment plan walking next door.
Around a third of calls to a busy dental practice go unanswered, and most of those are new patients. They don't wait and they don't leave a voicemail — two-thirds simply ring the next practice on Google. For high-value treatments — implants, Invisalign, hygiene plans — every one of those is a course of treatment lost to a competitor who happened to pick up. The cost isn't the call; it's the lifetime value of the patient.
From rings-out to booked in.
Missed-call text-back
Before
Reception is mid-appointment, the new-patient call rings out, the caller rings the next practice.
After
The call is answered or texted back within 60 seconds — details captured, consultation offered.
Web & social enquiry response
Before
An enquiry lands at 9pm and sits in an inbox until someone gets to it tomorrow.
After
Instant reply that qualifies treatment interest and books the consultation while they're still keen.
Out-of-hours new patients
Before
Evenings and weekends go to voicemail — exactly when people research a new dentist.
After
Covered 24/7, so an in-pain or implant enquiry on Sunday is captured, not lost.
Treatment triage
Before
Every call gets the same handling, whether it's a hygiene query or a £4k implant lead.
After
Enquiries are triaged by intent and the high-value ones flagged for your team to follow up.
New-patient capture
The system answers, confirms what treatment they're after, and books them in — so a first-time enquiry never reaches voicemail.
Nervous & high-value enquiries
Implant, Invisalign and aesthetics enquiries are handled with the right tone and routed to a person with full context, protecting your premium positioning.
Overflow at peak times
When the front desk is slammed, overflow calls are caught instead of dropped — no extra headcount needed.
Every new-patient call and enquiry answered in seconds, qualified, and booked — without adding to your front-desk team. If it doesn't recover at least five patient bookings in the first 30 days, you pay nothing.
Questions we're asked
Do you work with practices in Norwich and across Norfolk?
Yes — we're Norwich-based and built for local practices. We set the whole thing up for you, and because we're local you're dealing with an accountable person, not a faceless national call centre.
Does it replace my receptionist?
No. It catches the calls and enquiries your team can't get to — out of hours, on another line, mid-appointment — so your receptionist isn't the bottleneck. It's a safety net, not a replacement.
How does it handle clinical questions?
It qualifies intent and books appointments — it doesn't give clinical advice. Anything that needs a clinician is captured with full context and routed to your team.
Is patient data kept in the UK?
Yes. We run on UK/EU infrastructure, your data stays in the UK, and it's never used to train any external model.
What does it cost?
It's scoped to your practice during a short diagnostic and agreed up front, before anything is built — no surprises. And it's outcome-bound: if it doesn't recover at least five patient bookings in the first 30 days, you pay nothing.
Want the full picture? See clinics in detail.
If you're losing leads to a ringing phone, apply.
We review every application ourselves and respond within two working days. We take on a limited number of local clients, and you only pay if it works.